A Client Relationship That Does Not Reset Every Visit
Selling luxury stone is not a transaction — it is a consultation. A designer sourcing marble for a high-end residential project may visit a showroom multiple times, bring in an architect, request samples, reconsider directions, and come back weeks later with a revised brief. Every touchpoint matters. Every detail from a previous conversation is either an asset or a missed opportunity in the next one.
Before August, those details lived in rep memory and partial CRM notes. A client who had mentioned a preference for warm tones in their last visit might receive follow-up on a cool grey collection because the rep did not have the context in front of them. It was not negligence — it was the natural result of a high-volume environment with no structured way to capture the nuance of each client conversation.
August changed that. Every showroom interaction is now captured with a single tap, and August generates a structured summary — what the client is building, what samples they responded to, what objections or hesitations came up, what the next step is. That summary is in the CRM before the client has left the building.
“Our clients expect us to remember them — not just their name, but their project, their taste, their vision. August makes that possible at a scale we could not sustain manually.”
— Yash Rathore, Owner, Kiva Stone
A Partner Program That Performs
A significant share of Kiva Stone's business runs through its Partner Program — a network of designers, architects, fabricators, and builders who source stone regularly and represent some of the highest-value relationships in the business. Managing those relationships requires more than a good product catalog. It requires knowing what each partner is working on, when they are likely to need new material, and what conversations have already happened.
August gives Kiva Stone's team the visibility to manage partner relationships proactively rather than reactively. When a partner calls about a project, the rep already has context. When a follow-up is needed, it is informed by what was actually discussed — not a generic check-in. This is leading to faster deal conversion with less missed and more follow-ups happening day of.
Excellence in the Conversation, Not Just the Stone
Kiva Stone's brand promise is built on three things: sourcing, curation, and excellence. Every slab that ships from a Kiva showroom has been selected, evaluated, and approved against a rigorous standard. The expectation is that nothing leaves unless it is the best available.
That same standard now applies to the sales conversation. With August, every client interaction is documented, every follow-up is informed, and every rep has the context they need to show up as a true partner to the designer or builder they are serving. The attention to detail that defines the product now defines the process.
